FREQUENTLY ASKED QUESTIONS.

Your order confirmation will be e-mailed to you within 30-minutes of placing a successful order.

You may check the status of your order by logging in to your account, clicking on “Orders,” and clicking in to the corresponding “Order Details,” accordingly.

Production Timeline: 10-14 Working Days ( Monday To Saturday ).
 
Delivery Timeline: 5-7 Business Working Days.
 
Please see our Delivery & Shipping Policy for more detailed information regarding shipping times and services.

All Our Jewellery Comes With A ONE YEAR WARRANTY Which Covers Polishing & Re-plating services.

Sadly No! Exposure To Perfume, Sweat, Water, Oils & Creams, Alcohol Can Cause The Plating Fade Over Time. But, Nothing To worry It Can Easily Be Fixed With An Occasional Polishing & Re-plating.

Yes Silver Can Tarnish Over Time! Exposure to Perfume, Sweat, Water, Oils & Creams, Alcohol Can Cause Tarnishing. But, Nothing To Worry It Can Easily Be Fixed With An Occasional Polishing.

Simply Send Us An Email Or WhatsApp us +9476 383 5524 When The Service Is Needed. We Will Send You An Address To Post Or Courier The Item. After We Receiving Your Item We Will Finish It With In 14 Working Days (Monday To Saturday) We Will Send It To You Through Our Courier Service. 
 
Note: No Drop-Offs Or Pick Up Options Available. Service Is Done Free Of Charge. However The Courier/Postal Charges Has To Be Paid By The Customer. 

If You Are Having Problems With You Order, There May Be A Problem With Your Credit Card Information, Billing Or Shipping Address. The Billing Address Should Match Exactly What Your Bank Has On File. Please Review All Information Closely And Look For Any Typos. You May Also Contact Customer Service At +9476 383 5524 Between The Hours Of 8:00 AM to 6:30 PM PST Monday to Saturday.

On The Rare Occasion That The Item You Ordered Is Out Of Stock Or Damaged, We Will Cancel Your Order. We Assure You That This Is Not A Common Occurrence. Your Order May Also Be Canceled Due To Fraud Prevention Measures. In Either Case, You Will Be Notified By Us.

Yes We Do Offer International Shipping.